Yes, you can cancel any order that has not shipped. Digital products cannot be canceled due to automatic delivery emails sent immediately after purchase.
FAQ
Frequently Asked Questions
Quick answers for LilBit Collections customers.
Digital products are non-refundable due to automatic fulfillment once payment is complete.
Physical products have up to 14 days for return or refund. Items must be unused, unopened, and in their original packaging. Once the seal is broken, returns or refunds are not accepted. If 14 days have passed, no returns or refunds can be processed.
No! Only one wig per order is allowed. You may place multiple separate orders if you’d like to purchase more than one wig.
No, LilBit Collections is not responsible for fees or cancellations caused by delivery delays. Please wait until your order arrives and is confirmed before booking hair appointments or services.
Orders are processed daily for quick fulfillment. Once payment is complete, orders cannot be changed or altered.
Yes, your billing and shipping address must match for order processing. The only exception is Apple Pay.
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