Frequently Asked Questions
Quick answers for LilBit Collections customers. If you still need help, please contact us.
I ordered online but want to cancel. Can I do that?
+
Yes. Orders can be canceled if they have not shipped yet.
Digital products cannot be canceled because they are delivered instantly by email after purchase.
Do you offer refunds?
+
Digital products are non-refundable due to instant delivery.
Physical products may be returned within 14 days if unused, unopened, and in original packaging. Once opened, returns are not accepted.
Am I able to order more than one wig in one order?
+
No. Only one wig is allowed per order.
If you would like multiple wigs, please place separate orders.
If I miss my appointment due to delivery delay, will you cover fees?
+
No. LilBit Collections is not responsible for appointment fees caused by shipping delays.
Please wait until your order arrives before scheduling hair services.
Can I make changes to my order?
+
Orders are processed quickly. Once an order is placed, changes cannot be made.
Does my billing and shipping address need to match?
+
Yes. Billing and shipping addresses must match for order processing.
The only exception is Apple Pay.
Tap a question to view the answer.
