Returns for digital items are governed by our Returns Policy, which provides a 14-day window for eligible requests.
Shipping Methods & Carriers
We primarily ship via USPS and UPS with tracking. Available service options and rates are shown at checkout.
Signature confirmation may be added to higher-value orders.
Some items requiring signatures cannot ship to P.O. Boxes.
Gift cards are delivered via email. BNPL/Klarna is not available for gift cards.
Tracking & Order Updates
When your order ships, you will receive a tracking email. Tracking may take up to 24–48 hours to update after the label is created.
If tracking shows “Pre-Shipment” for more than 3 business days, contact us.
Split shipments may occur depending on inventory availability.
Address Accuracy & Changes
Please enter your complete and correct shipping address at checkout.
We cannot guarantee address changes after an order is submitted.
Orders flagged for verification may require additional confirmation.
Returned packages due to incorrect addresses may incur reship fees.
Custom & Pre-Order Fulfillment
Custom products and pre-orders are prepared to your specifications.
Estimated windows are shown on the product page.
If unspecified, expect 7–21 business days.
Custom fulfillment will not exceed 28 business days.
International Shipping
International customers are responsible for customs duties, VAT, or import fees required by their country.
Transit times vary depending on customs clearance.
Refusal to pay duties that results in a return may incur shipping fees.
Carrier Delays & Weather Events
Once an order is in the carrier’s possession, weather events or operational delays may affect delivery times. We appreciate your patience during these situations.
Lost, Damaged, or Marked Delivered
Damaged in transit: Contact us within 48 hours with photos.
Lost in transit: If tracking stalls for 7+ days we can initiate a carrier trace.
Marked delivered but not received: Check with neighbors or household members and contact the carrier.
Returns, Exchanges & Cancellations
Please review our Returns Policy for full eligibility details including the 14-day window. Orders cannot be canceled once processing begins.
