Processing Times

Processing refers to the time to prepare your order before it ships. Business days exclude weekends and U.S. holidays.

• Ready-to-Ship items: 2–4 business days.
• Made-to-order / Custom units: 7–21 business days (never exceeding 28 business days for fulfillment).
• Pre-order items: Timeframe listed on the product page; if unspecified, treat as custom.

Digital Products (Instant Delivery)

Digital downloads (e.g., guides, vendor lists) are delivered via email immediately after checkout and/or available on your order confirmation page.

• Check your spam/junk folder if you don’t see the email.
• If you created an account, you can re-download from your order history.
• For any access issues, contact us at customersupport@lilbitcollections.com.

Returns for digital items are governed by our Returns Policy and provide a 14-day window for requests. Please see Returns Policy for the full criteria.

Shipping Methods & Carriers

We primarily ship via USPS and UPS with tracking. Available service options and rates are shown at checkout.

• Signature confirmation may be added to higher-value orders at our discretion.
• We do not ship to P.O. Boxes for certain items requiring signature.
• Gift cards are delivered via email; BNPL/Klarna is not available for gift card purchases.

Tracking & Order Updates

When your order ships, you’ll receive a tracking email. Tracking may take up to 24–48 hours to update after the label is created.

• If tracking shows “Pre-Shipment” for more than 3 business days, reach out so we can check with the carrier.
• Split shipments may occur based on inventory; you will receive separate tracking numbers.

Address Accuracy & Changes

Please enter your complete and correct shipping address at checkout.

• We cannot guarantee address changes after an order is submitted.
• Orders flagged for verification may require additional identity or address confirmation to protect against fraud.
• Undeliverable or returned packages due to incorrect addresses may incur reship fees.

Custom & Pre-Order Fulfillment

Custom products and pre-orders are hand-prepared to your specifications.

• Estimated windows are shown on the product page; if not shown, expect 7–21 business days.
• Fulfillment for custom items will not exceed 28 business days.
• Order edits for custom/pre-orders are not guaranteed once production has begun.

International Shipping

International customers are responsible for any customs duties, VAT, or import fees assessed by their country.

• Transit times vary by destination and may be extended by customs clearance.
• Refusal to pay duties/taxes that results in a return may incur original/return shipping and handling fees.

Carrier Delays & Weather Events

Once an order is in the carrier’s possession, unexpected events (weather, volume surges, operational delays) can affect delivery dates. We appreciate your patience during such events and will assist with updates where possible.

Lost, Damaged, or Marked “Delivered”

• Damaged in transit: Contact us within 48 hours of delivery with photos of the packaging and product.
• Lost in transit: If tracking stalls for 7+ business days, we can help initiate a carrier trace/claim.
• Marked delivered but not received: Check with household members and neighbors, then contact the carrier. We are not responsible for packages after a carrier confirms delivery, but we will do our best to assist.

Returns, Exchanges & Cancellations

Please review our Returns Policy for full details, including the 14-day window for eligible items (including digital products). Orders can’t be canceled once processing has begun.

Contact

We’re here to help with your order questions:

LilBit Collections
1635 Old 41 Highway NW, Box #240
Atlanta, GA 30152
Phone: 708-289-6126
Email: customersupport@lilbitcollections.com